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HOW CAN WE HELP YOU?

Frequently asked questions

Order

How do I place an order?


Please add the product you would like to buy into your shopping cart and make sure the order is correct. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.





Payment

How to pay?


You can pay with your Credit card/Debit card/Paypal when checkout





Delivery & Shipping fees

Shipping Fees


The shipping fee for Hong Kong and Macao starts from HKD15. For other countries, the shipping fee starts from HKD50.




How to track your order?


Once your package has been handed over to our delivery providers for delivery, an email notification will be sent to you. Look out for the email titled: Your Order xxxxxx is on its way! You can track the movement of your package by either: a. Click on "Track Order" b. Click on tracking number link





About Ztraw

How to fold?


Please follow the instruction below:




How many times can Ztraw be folded?


Around 2000 times




What temperature can I use Ztraw in?


Polypropylene (PP) and Thermoplastic Elastomer (TPE) can be used at around 0°C to 100°C.





Crossover

Who do I contact for brand crossover?


Please leave us your contact in the Contact Us page or send us an email at info@thinkthingstudio.com





Membership System

What is the use of the membership system?


Be a ZTRAW member to access discount and latest update about our brand! Know who support the NO STRAW CAMPAIGN & who we have collaborate with for special discount on restaurant or get extra loyalty points for future discount!





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